Refund Policy

1. First-subscription refund window

You may request a refund of your first paid subscription charge within 30 calendar days after the charge. This benefit is available once per customer, account, organization, household, and payment method, to the extent permitted by law. A request is subject to eligibility review and the deductions below; submitting a request does not guarantee a full or partial refund.

Email [email protected] from the address connected to your account. Include the account email, charge date, invoice or payment identifier if available, and a brief explanation of the request. We may ask for information reasonably needed to verify the purchase, account ownership, usage, or a suspected billing error.

2. How an approved refund is calculated

The starting amount is the amount actually paid for the eligible first subscription charge. Promotional value, bonus credits, discounts, and amounts you did not pay have no cash value and are not refundable.

We then deduct: (a) the value of subscription credits used for writing, images, covers, revisions, formatting, exports, or other metered processing, calculated using the effective per-credit price of the refunded purchase; (b) a platform and payment-processing fee equal to 15% of the subscription price before tax; and (c) taxes, duties, currency-conversion costs, or payment-provider charges that BookAutoAI is not required or able to recover or return. Taxes that must be refunded under applicable law will be handled as required.

The refund cannot exceed the amount paid or fall below zero. Credits and completed processing already consumed are not restored. For example, if the eligible pre-tax subscription charge is $100 and $20 of credits were consumed, the calculated refund would be $65 before any legally non-recoverable tax or external charge: $100 minus $20 of usage minus the $15 platform and processing deduction.

3. Renewals and cancellation

Subscriptions renew automatically until canceled. Renewal charges are generally non-refundable after a new billing period begins, except where required by law or where we confirm a billing error. Cancel through the billing portal before the renewal date to prevent the next charge. Canceling stops future renewals but does not automatically create a refund for the current period.

4. Credit packs, add-ons, and consumed usage

One-time credit packs, add-ons, and other metered purchases are generally non-refundable after any associated credit, generation, or processing capacity has been used. An entirely unused purchase may be reviewed individually, but approval is not guaranteed unless required by law. Credits recorded as consumed in the account usage ledger are not restored when a refund is issued.

5. Duplicate charges and billing errors

Confirmed duplicate charges, unauthorized charges, and technical billing errors are reviewed separately. When BookAutoAI confirms that a charge was made in error, we will correct or refund it as required without applying the 15% deduction or charging for usage that did not occur. We may require reasonable verification before acting.

6. Abuse and policy violations

We may deny a discretionary refund request involving fraud, chargeback abuse, repeated refund activity, account cycling, material violation of our policies, or substantial use intended to extract platform value before requesting a refund, to the extent permitted by law. We may consider activity across accounts, organizations, households, devices, and payment methods when enforcing this restriction.

7. Processing and payment method

Approved refunds are sent only to the original payment method. We may provide the refund calculation with the approval notice. Banks and payment providers commonly take 5–10 business days to display the credit, although timing is outside BookAutoAI’s control.

8. Statutory rights

This policy does not limit refund, cancellation, cooling-off, or consumer rights that cannot legally be waived where you live. Where applicable law requires a different refund amount or process, that law controls. Contact [email protected] with billing questions.